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Most Asked Questions In The 1win casino:
Q1: How to log in after installing the 1win casino?
To log in, open the app and enter your registered mobile number. Verify the one-time password (OTP) sent to your number to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, first check your internet connection for a strong signal. If you still have trouble receiving the OTP, try clicking "send OTP" again and wait for the allotted time to pass. If you're still unable to receive the OTP, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If your phone number has changed, send your updated KYC (Know Your Customer) details to customer support via email to facilitate the account transfer. This will help resolve the login issue.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and access the newly updated features. Once updated, you can easily play the app as usual.
Most Asked Questions Related To Withdraw In The 1win casino:
Q1: What is the minimum withdrawal amount in the 1win casino?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals can only be made from the money earned through gaming activities, excluding any bonus amounts. The collected bonus funds are not eligible for withdrawal.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in this app. This includes saving your Aadhar card, UPI information, and all relevant bank details. Completing these steps is a necessary requirement for further use of the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process transactions in as little as 30 minutes to 3 hours. However, some users may experience delays with payment processing, resulting in wait times of up to 24 hours. These delays can occur despite the overall efficiency of the app's services.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the funds you've earned by playing games with the bonus amount. This restriction applies to the bonus earnings specifically, not the funds earned through gameplay.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If the funds don't appear in your wallet account within 24 hours, contact their care centre for assistance.