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Most Asked Questions In The 55 ace:
Q1: How to log in after installing the 55 ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To verify the process, first check your internet connection for a strong signal. Wait for a prompt and then click 'send OTP' - if the OTP doesn't arrive, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
If you're unable to log in, try using your current active number. If your number has changed, submit your updated KYC (Know Your Customer) details through email to assist with transferring your account. This will enable the customer support system to update your account.
Q4: You are getting blackout and the app is not opening?
Uninstall the current app from your device, then download the latest version. This will allow you to log in and access the newly updated app with ease. Once installed, you can start playing without any issues.
Most Asked Questions Related To Withdraw In The 55 ace:
Q1: What is the minimum withdrawal amount in the 55 ace?
In this app, users can withdraw a minimum of Rs. 100, which is higher than the withdrawal amount in other apps. Withdrawals are only allowed for earnings from gaming activities, not bonus money. This means users can only withdraw the money they've earned through gaming, not any additional bonuses.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhar card, UPI, and bank details. Once submitted, you can proceed with the next steps.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a relatively quick process, taking around 30 minutes to 3 hours. However, occasional payment delays can occur, requiring users to wait up to 24 hours. This delay is a potential drawback to the otherwise efficient process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned from gaming can only be used within the gaming platform and cannot be withdrawn. Any winnings made using the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request is still pending, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to the care centre for assistance.