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Most Asked Questions In The casino app:
Q1: How to log in after installing the casino app?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number for secure login. This process eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To initiate the process, check your internet connection and wait for a strong signal. Click on send OTP and wait for a set time; if the OTP doesn't arrive, you can contact the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your phone number has changed, please send your updated KYC details to our customer support via email to assist with account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve this issue, uninstall the app from your device and then download the latest version. Once the update is installed, you can easily log in and continue playing. This should resolve any compatibility problems and allow a seamless gaming experience.
Most Asked Questions Related To Withdraw In The casino app:
Q1: What is the minimum withdrawal amount in the casino app?
In this app, you can withdraw a minimum of Rs. 100, which is a higher threshold compared to other apps. Withdrawals are limited to the money earned from gaming, excluding bonus rewards. Any bonus collected cannot be withdrawn.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you need to complete and submit all your Know Your Customer (KYC) details within this app. This requires saving your Aadhar card, UPI, and bank details for verification and account linking.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in as little as 30 minutes to 3 hours. However, payment delays may occur, requiring users to wait up to 24 hours for funds to be processed.
Q4: Why is the bonus balance not being withdrawn?
The bonus amount can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to the settings and check your transaction history to see the status of your withdrawal request. If it's failing, the funds will be added to your wallet account within 24 hours. If it still doesn't happen, you can contact their care centre for assistance.