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Most Asked Questions In The casino games:
Q1: How to log in after installing the casino games?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check that your internet connection is stable and has a strong signal. If you don't receive the OTP after clicking "send," wait for the allotted time to pass before reaching out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, first try logging in with your existing active phone number. If the number has changed, submit your updated KYC (Know Your Customer) details to the customer support team via email to facilitate the account transfer. This will help resolve any issues and ensure a smooth account transition.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app, and you'll be able to log in and play without any problems.
Most Asked Questions Related To Withdraw In The casino games:
Q1: What is the minimum withdrawal amount in the casino games?
In this app, users can withdraw a minimum of Rs. 100, which is a higher minimum withdrawal amount compared to other apps. Withdrawals are only allowed for earnings from gaming activities, not for bonus funds. This means users can cash out their actual gaming winnings, but not any promotional bonuses.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, although it may take as little as 30 minutes. However, payment delays can occur, requiring users to wait up to 24 hours for resolution. This delay can impact the overall completion time of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned in your gaming can only be used for in-game activities and cannot be withdrawn by anyone else. This means you can play with the bonus amount, but the funds earned from it can be withdrawn. You can, however, withdraw the money earned from playing games with the bonus amount.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to the settings and check your transaction history to see if your withdrawal request is being processed. If it's failing, don't worry, as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.