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Most Asked Questions In The casino online game:
Q1: How to log in after installing the casino online game?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access your account. This method replaces the need for a password or email login, making it easier to log in.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you're still having trouble receiving the OTP, click "send OTP" again after a brief wait. If the issue persists, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
If you're having trouble logging in, try using the same active number. If the number has changed, send your updated KYC details to the customer support system via email to initiate the account transfer process. This will help resolve the issue and shift your account to the new number.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the updated app without any problems. Once installed, you should be able to access the app without any issues.
Most Asked Questions Related To Withdraw In The casino online game:
Q1: What is the minimum withdrawal amount in the casino online game?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earned gaming funds, and bonus money cannot be withdrawn. This means users can only access the money they've won from playing games, not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted in the app. This includes saving your Aadhar card, UPI, and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in 30 minutes to 3 hours. However, in some cases, payment processing may experience delays, requiring a wait of up to 24 hours. This delay can occur when there are issues with payment verification or processing.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes, and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is being processed. If not, don't worry, the funds will be credited to your wallet account within 24 hours. If it still doesn't happen, you can contact their care centre for assistance.