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Most Asked Questions In The online casino game:
Q1: How to log in after installing the online casino game?
To log in, open the app and enter your registered mobile number. Then, verify the OTP (one-time password) sent to your number. This will securely authenticate you without needing a password or email login.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection for a strong signal. Wait for a confirmation after clicking "send OTP", and if you don't receive it, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active number. If your number has changed, submit your valid KYC details to our customer support via email to facilitate the account transfer. This will enable us to update your account information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device and then download the latest version. This will allow you to easily log in and access the updated app. Once updated, you can start playing without any further problems.
Most Asked Questions Related To Withdraw In The online casino game:
Q1: What is the minimum withdrawal amount in the online casino game?
In this app, users can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are limited to the money earned from gaming, excluding any bonus amounts. This means users cannot withdraw bonus funds.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in this app, including saving your Aadhaar card, UPI, and bank details. This is a mandatory requirement for the next steps. Completing this process will help facilitate a smooth and secure experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are fast and stable, allowing the process to take anywhere from 30 minutes to 3 hours. However, payment delays can occur, resulting in wait times of up to 24 hours. This delay is an exception to the otherwise efficient processing time offered by the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn. The bonus funds themselves remain separate and cannot be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request is not successful, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to the care centre for further assistance.