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Most Asked Questions In The online casino game:
Q1: How to log in after installing the online casino game?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your number to complete the login process. This convenience eliminates the need for a password or email login, making it easier to access your account.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection for a strong signal, then click on send OTP and wait. If you don't receive the OTP within the given time, you can seek assistance through the app's support system via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If the number has changed, please send your updated KYC details to our customer support via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you'll need to uninstall the app from your device, then download the latest version. Once you've installed the updated app, you can log in and start playing without any problems. This should resolve any compatibility issues and ensure you have the most up-to-date features.
Most Asked Questions Related To Withdraw In The online casino game:
Q1: What is the minimum withdrawal amount in the online casino game?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for earnings from gaming activities, not bonus funds. Users cannot withdraw bonus money, which is a separate category from gaming earnings.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted in the app. This includes saving your Aadhar card, UPI, and bank details for verification purposes.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, in some cases, payment delays may occur, requiring a wait of up to 24 hours. This wait time is an exception to the otherwise efficient process offered by the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned from the gaming bonus can only be used for gaming purposes and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in settings to see if the withdrawal request is failing. If it is, don't worry, the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.