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Most Asked Questions In The winexch:
Q1: How to log in after installing the winexch?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first ensure your internet connection is stable and strong. If you don't receive the OTP after sending a request, try contacting the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number. If the number has changed, please send your updated KYC (Know Your Customer) details to customer support via email to facilitate account transfer. This will help resolve any issues and get your account shifted smoothly.
Q4: You are getting blackout and the app is not opening?
Uninstall the app from your device, then download the latest version. This will allow you to successfully log in and play the updated app. Once installed, you can access the app without any issues.
Most Asked Questions Related To Withdraw In The winexch:
Q1: What is the minimum withdrawal amount in the winexch?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other available options. Withdrawals are only allowed for money earned from gaming, and not for any collected bonus. This means you can redeem your gaming winnings but not the bonus amounts.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details within the app. This includes saving your Aadhaar card, UPI information, and bank account details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process in 30 minutes to 3 hours. However, payment delays can occur, resulting in an extended wait time of up to 24 hours. This delay is an exception to the usual efficient processing time of the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used within the gaming platform and cannot be withdrawn. Earnings from playing games with the bonus amount are eligible for withdrawal. Any winnings from bonus funds can be accessed outside of the gaming platform.
Q5: Withdraw failed, money did not come, what should I do?
Go to your account settings to check your transaction history. If your withdrawal request is pending, don't worry as the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can contact their care centre for assistance.