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Most Asked Questions In The zupee app:
Q1: How to log in after installing the zupee app?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve this issue, check your internet connection for a strong signal and wait until you receive a proper one. If you still don't receive the OTP, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using your active mobile number. If the number has changed, send your updated KYC details to customer support via email to facilitate account transfer. This will help update your account with the new information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to easily log in and access the newly updated app. Once updated, you can start playing again without any problems.
Most Asked Questions Related To Withdraw In The zupee app:
Q1: What is the minimum withdrawal amount in the zupee app?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other available options. Withdrawals are allowed only for the money earned from gaming activities, not for bonus amounts. This restriction helps to ensure withdrawals are based on actual gaming earnings.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all the required KYC details within the app, including saving your Aadhar card, UPI, and bank details. This information is necessary for the onboarding process to be successfully completed. By doing so, you will ensure a seamless experience within the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services streamline the process, typically taking 30 minutes to 3 hours. However, in some cases, payment delays may occur, requiring a wait of up to 24 hours. This can add an extra layer of time to the overall process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing with the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal, go to the settings and review your transaction history. If your withdrawal request is pending, the funds will be added to your wallet account within 24 hours. If you experience any issues, contact their care centre for assistance.